Need help with a STILGRACE order? Start here.
This page brings together the most common order, delivery, payment, return, and product-support questions.
For direct assistance, contact questions@stilgrace.com. When your question concerns an existing purchase, include your order number where possible.
Related pages: Jewelry Size Guide, Jewelry Care Guide, Track Your Order, Return & Refund Policy, Payment Methods, Privacy Policy, Cookie Policy, Your Privacy Choices.
Estimated delivery: processing 1–3 business days, transit 6–12 business days, estimated total 7–15 business days. Estimates, not guarantees.
Eligible returns: 30 calendar days after receiving your order. Returns go only to the designated return centre. Do not return parcels to the Charlotte operations and warehouse address or to the Cheyenne registered / legal address.
Return Center Address
Customer returns must be sent only to:
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the return centre only. Full conditions are in the Return & Refund Policy.