We want customers to understand their return options before placing an order. This policy explains eligibility, return shipping costs, our international return center, refund processing, and what happens if something arrives damaged or incorrect.
Last updated: October 9, 20261. Scope of This Policy
This Return & Refund Policy applies to purchases made through STILGRACE.COM, an online jewelry store operated by Worldwide Apparel Group LLC.
STILGRACE currently serves customers in the United States.
This policy explains our voluntary change-of-mind return process and the handling of damaged, defective, incorrect, or materially misdescribed products.
Our voluntary return conditions do not replace or restrict any consumer rights or remedies available under applicable law.
2. 30-Day Return Window
STILGRACE offers a 30-calendar-day voluntary return period for eligible purchases.
The return period begins on the date you receive your order.
To use this voluntary change-of-mind return option, please notify us of your intention to return an item within 30 calendar days after delivery.
We will provide assistance with your request and the applicable return procedure when needed.
3. Return Eligibility & Item Condition
For a standard change-of-mind return, the item should meet the following conditions:
- The return is requested within the 30-calendar-day return window.
- The jewelry is unused and unworn.
- The item is in the same condition in which it was received.
- Original accessories, included components, and packaging should be returned where reasonably available.
- The item can be identified as a purchase made through STILGRACE.COM.
Jewelry showing clear signs of wear, alteration, misuse, or customer-caused damage may not qualify for a full change-of-mind refund.
We assess return eligibility based on the item's condition and the circumstances of the return.
These conditions do not limit rights or remedies that apply to damaged, defective, incorrect, or materially misdescribed products.
4. Confirmed Customer Return Address
Our designated customer return center is located in Jinhua, Zhejiang, China.
The complete address is provided below so customers can review the return destination before placing an order or arranging return shipping.
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the confirmed customer return destination. It is separate from the registered/legal business address of Worldwide Apparel Group LLC.
Please do not send customer returns to the registered business address in Cheyenne, Wyoming.
Customers may contact our support team if they need assistance with the return procedure, shipping instructions, or an order-specific issue.
5. Return Shipping Costs
5.1 Change-of-Mind Returns
For an ordinary change-of-mind return, the customer is responsible for the direct cost of return shipping.
The designated return center is located in China. This means that customers returning items from the United States will generally need to arrange international return shipping.
The shipping cost depends on factors such as:
- The shipping carrier
- Parcel dimensions
- Parcel weight
- The shipping service selected
- Any applicable carrier or shipping charges
STILGRACE does not provide a universal fixed return shipping rate because these charges depend on the service chosen by the customer.
We recommend checking the estimated cost with your carrier before sending a change-of-mind return.
5.2 Damaged, Defective or Incorrect Items
The customer-paid return shipping rule does not automatically apply where a product is damaged, defective, incorrect, or materially different from its description.
Where return shipping is properly our responsibility, we will provide an appropriate arrangement or remedy in accordance with applicable law.
Customers will not be required to bear return shipping costs that are legally our responsibility.
6. How to Return an Item
Please follow the steps below for an ordinary change-of-mind return.
Check Return Eligibility
Review the 30-day return window and item-condition requirements described in this policy.
Notify Customer Support
Email questions@stilgrace.com within the return window. Include your order number, the item you wish to return, and a short explanation of your request. You do not need to request the return address itself; it is already published in Section 4.
Prepare Your Parcel
Pack the jewelry securely to help protect it during international transit. Include information that allows us to identify your return, such as your order number.
Ship to the Return Center
Send the parcel to the complete return address disclosed in Section 4, using a reliable shipping service. For ordinary change-of-mind returns, the direct return shipping cost is paid by the customer.
Retain Shipment Information
We recommend using tracked return shipping and retaining the tracking number and proof of shipment until the return has been resolved.
Return Review & Refund
Once the return is received, we assess its eligibility and condition. After receipt and approval, the applicable refund is processed to the original payment method within 5 days.
If you have an order-specific question about returning an item, our customer support team can help.
Where applicable law provides a different return procedure or remedy, the legal requirement takes precedence.
7. Damaged, Defective, Incorrect or Misdescribed Items
If your order arrives damaged, defective, contains an incorrect item, or is materially different from its description, please contact us.
Send your message to questions@stilgrace.com and include:
- Your order number
- A description of the issue
- Photographs where reasonably helpful to show the problem
We will review the situation and determine an appropriate remedy, which may include a replacement, refund, or another lawful resolution depending on the circumstances.
Please contact us before arranging return shipment for a defective or incorrect item, so the applicable shipping arrangements can be determined.
This does not limit the customer's rights or remedies under applicable consumer protection law.
8. Refund Processing & Payment Method
8.1 Refund Approval
For an ordinary change-of-mind return, we review the item after receipt to confirm whether it meets the applicable return conditions.
If the return qualifies for a refund, we will process the applicable amount according to this policy.
8.2 Processing Time
Once your return has been received and approved, your refund will be processed within 5 days.
The refund is processed back to the original payment method used for the purchase.
8.3 Bank & Payment Provider Timing
After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
That additional financial-institution processing period is separate from our stated five-day refund processing period.
8.4 Refund Amount
For an eligible full change-of-mind return, the refund generally covers the price paid for the returned product.
The customer's separately arranged international return shipping cost is not reimbursed for an ordinary change-of-mind return, unless otherwise required by law.
Where only part of an order is returned, the refund is assessed for the eligible returned item or items.
Nothing in this section reduces refund amounts or remedies required by applicable law.
9. Exchanges
If you would prefer a different jewelry item, size, or variant, please contact customer support before returning the original item.
We can review what options are available for your specific order, but a direct exchange is not guaranteed by this policy.
You may instead choose to make a separate purchase and return an eligible original item under the standard return conditions.
This section does not restrict any right to replacement or other remedy required by law for defective or incorrect goods.
10. Order Changes & Cancellations
If you wish to change or cancel an order, please contact us as soon as possible.
We will try to accommodate your request if the order has not progressed beyond the stage at which a change or cancellation is possible.
Once an order has entered fulfillment or has been dispatched, changes or cancellation may no longer be possible.
If cancellation cannot be completed, the item may still be eligible for a return after delivery.
Where we cancel an order after payment has been collected, we will issue the refund due to the original payment method in accordance with applicable law.
Nothing in this section limits cancellation rights or remedies required by applicable law.
11. Missing, Undelivered or Lost Orders
If your order has not arrived within the estimated delivery period, please contact our customer support team.
Our standard estimated delivery period for U.S. orders is 7–15 business days, consisting of 1–3 business days for processing and 6–12 business days for transit.
Delivery estimates are not guaranteed dates, but they do not remove applicable rights concerning delayed or undelivered orders.
We will review the shipment status and, where appropriate, investigate with the carrier.
If the order is confirmed lost or cannot be delivered, we will provide an appropriate resolution in accordance with applicable law and our obligations as the seller.
If tracking shows delivered but you cannot locate the parcel, please check the delivery location, household members, building reception, or parcel lockers, then contact us if it remains missing.
12. Registered Business Address
STILGRACE.COM is operated by Worldwide Apparel Group LLC.
Cheyenne, Wyoming 82001
United States
This address is designated for legal and business correspondence. It is not the customer return address.
Customer returns should be directed to the confirmed return center in China, as shown in Section 4.
The registered address does not represent a customer return location or physical retail store.
13. Consumer Rights & Applicable Law
The 30-day return window described in this policy is a voluntary commercial benefit for eligible change-of-mind returns.
Different rights and remedies may apply to damaged, defective, incorrect, undelivered, or materially misdescribed goods.
Applicable federal and state consumer protection laws may provide additional rights.
Nothing in this Return & Refund Policy excludes or restricts rights that cannot lawfully be excluded or limited.
Where an applicable legal requirement conflicts with a voluntary store-policy condition, the mandatory legal requirement takes precedence.
14. Changes to This Policy
We may update this policy to reflect changes in store operations, return procedures, or applicable legal requirements.
The updated version will be published on STILGRACE.COM with its applicable revision date.
Changes will not retroactively remove contractual or statutory rights arising from an existing purchase.
15. Return & Refund Contact
If you have questions about return eligibility, an existing return, refund processing, defective products, or a missing order, please contact customer support.
Email: questions@stilgrace.com
Please include your order number and a description of your request where possible.
You can also review our Frequently Asked Questions or Contact Us page.
Need Help With a Return?
For questions about return eligibility, international return shipping, damaged products, or refund status, contact our customer support team.
questions@stilgrace.com