Frequently Asked Questions

After placing an order successfully, you should receive an order confirmation at the email address provided during checkout.

Please check your spam or junk folder if the message is not in your inbox.

If you still cannot find it, contact questions@stilgrace.com with the name and email address used for your order.

Please contact us as soon as possible at questions@stilgrace.com.

We will attempt to accommodate a requested change or cancellation if the order has not progressed too far through fulfillment.

Once an order has entered fulfillment or been dispatched, changes or cancellation may no longer be possible.

If cancellation cannot be completed, you may still be eligible to return your order after delivery under our Return & Refund Policy.

If you notice an incorrect delivery address, contact us immediately.

We will try to update the address if the order has not reached a stage where changes are no longer possible.

Address changes cannot be guaranteed once processing or shipment has begun.

STILGRACE currently serves customers in the United States.

Our standard estimated delivery timeline is:

Business days are Monday through Friday, excluding applicable public holidays.

These are estimates rather than guaranteed arrival dates. Carrier disruptions, severe weather, or other circumstances may affect delivery.

Read our Shipping & Delivery Policy for more information.

Our order cutoff time is 5:00 PM (17:00), GMT -05:00, Eastern Standard Time (EST).

The cutoff applies Monday through Friday, excluding applicable public holidays. Orders placed after the cutoff enter the next applicable business-day processing schedule.

GMT -05:00 is a fixed offset and does not change automatically for daylight saving time.

STILGRACE currently offers free standard shipping on orders delivered within the United States.

No minimum order value is required. You can review the applicable order total before checkout is completed.

Tracking information is provided when it becomes available after dispatch.

You can also visit our Order Tracking page to check the latest shipment status.

The first tracking events may take some time to appear after the carrier receives the parcel.

Tracking systems do not always update continuously.

If your estimated delivery period has passed without meaningful progress, contact questions@stilgrace.com with your order number.

Check around the delivery area, with household members, building reception, any parcel lockers, or neighbors where appropriate.

If the parcel remains missing, contact us with your order number so we can help investigate.

Please check the relevant product page for applicable dimensions, variants, materials, finishes, and care information.

Product details may vary between items. If important information is missing or unclear, contact us before ordering.

Material composition varies by product. We do not apply one universal material description to the entire STILGRACE collection.

Please refer to the material information for the individual product you are considering.

We do not make a universal hypoallergenic claim for all STILGRACE jewelry.

If you have a known metal allergy or sensitivity, review the stated product materials carefully before purchasing.

We aim to represent products accurately.

Small perceived color differences may occur because of lighting, photography, or screen settings. Products should still materially match their descriptions.

STILGRACE accepts the following payment methods:

Credit & Debit Cards

Digital Wallets & Express Checkout

Digital wallet availability may depend on your device, browser, or transaction eligibility. The available options appear at checkout.

Read our Payment Methods page.

No. PayPal and American Express are not among our currently accepted payment methods.

Prices are displayed in United States Dollars (USD), unless another currency is expressly shown during checkout.

Your bank or payment provider may charge its own conversion or transaction fees.

Check your payment details, billing address, available funds, and any restrictions imposed by your bank.

You may try another payment method displayed at checkout or contact your payment provider for assistance.

Eligible items may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

STILGRACE uses the following designated return center in China.

Please read our Return & Refund Policy for return instructions, eligibility conditions, and shipping responsibilities.

No. The complete return address is available in the answer above and in our Return & Refund Policy.

You may still contact customer service if you need assistance with your return.

For an ordinary change-of-mind return, customers pay the direct cost of return shipping.

Since the return center is located in China, costs may vary by carrier, parcel size, weight, and shipping service.

For damaged, defective, incorrect, or materially misdescribed goods, we will not require customers to bear costs that are our responsibility under applicable law.

We recommend choosing a reliable tracked shipping service and retaining proof of shipment until your return has been resolved.

Standard change-of-mind returns generally require the jewelry to be unused, unworn, and in the condition received.

Wear, alteration, misuse, or customer-caused damage may affect eligibility for a full refund. Applicable statutory rights remain unaffected.

Contact questions@stilgrace.com with your order number, a description of the problem, and relevant photographs where reasonably useful.

We will review the issue and provide an appropriate resolution under applicable law and our policies.

Contact our support team promptly with your order number and details of the item received.

Incorrectly supplied goods are handled separately from ordinary change-of-mind returns.

Not where the costs are properly our responsibility.

The ordinary change-of-mind return shipping rule does not automatically apply to damaged, defective, incorrect, or materially misdescribed products.

Eligible refunds are normally issued to the original payment method used for the purchase.

Once an eligible return has been received and approved, the refund will be processed to the original payment method within 5 days.

Your bank or payment provider may require additional time before the funds appear in your account.

Refunds are normally returned to the original payment method unless another arrangement is validly required or agreed.

Personal information may be processed for checkout, order fulfillment, payments, tracking, customer support, website analytics, and applicable advertising measurement.

Our confirmed technology services are Shopify, Shopify Payments, Google Analytics, Google Ads, Wetracked.io, and Track123.

Review our Privacy Policy for more information.

No. STILGRACE does not currently use SMS marketing.

Contact questions@stilgrace.com and indicate that your message concerns a privacy request.

You may also review our Your Privacy Choices page for applicable data-sharing preferences.

STILGRACE.COM is operated by Worldwide Apparel Group LLC, the contracting seller for purchases through our online store.

This is the company's registered business address, not a customer return address.

No. Customer returns go to our designated return center in Jinhua, Zhejiang, China.

The complete return address is provided in the Returns section of this FAQ and in our Return & Refund Policy.

For assistance with orders, payments, delivery, returns, jewelry, or privacy questions, email questions@stilgrace.com.

Include your order number where relevant.