Last updated: September 9, 2026
Need help with an order, return, delivery, payment, or product question? You can contact the STILGRACE customer service team using the details below.
Customer Service
Email: questions@stilgrace.com
When contacting us about an existing order, please include your order number where possible. This helps us identify your order and respond more efficiently.
You can contact us regarding:
- order status and tracking;
- delivery questions;
- returns and refunds;
- damaged, defective, or incorrect items;
- payment questions;
- product information; or
- other questions about STILGRACE.COM.
Business Operator
STILGRACE is operated by:
Worldwide Apparel Group LLC
Worldwide Apparel Group LLC is the legal operator and contracting seller for purchases made through STILGRACE.COM.
Operations & Warehouse Address
Worldwide Apparel Group LLC
917 W 5th St
Charlotte, NC 28202
United States
This location is used for operations and warehouse / fulfillment purposes.
Please do not send returns to this address.
Customer returns must be sent to the designated return centre stated in our Return & Refund Policy.
Returns
STILGRACE uses a separate designated return centre for customer returns.
Before sending a return, please review our Return & Refund Policy for:
- eligibility requirements;
- the 30-day return period;
- return shipping responsibilities;
- the correct return address; and
- refund information.
The return address is published directly in that policy.
Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, email:
Please include:
- your order number;
- a short description of the issue; and
- any relevant photographs where reasonably useful for identifying the problem.
We will review the issue and provide an appropriate solution.
Delivery and Tracking Questions
If your shipment appears delayed, has stopped updating, or is marked as delivered but cannot be located, contact us at:
Please include your order number and, where available, your tracking number.
You can also review our Shipping & Delivery Policy for our normal processing and delivery estimates.
Privacy Requests
Questions or requests concerning your personal information may also be submitted to:
Please indicate that your message concerns a privacy request so it can be handled appropriately.
Contact Details
Store: STILGRACE
Website: STILGRACE.COM
Operator: Worldwide Apparel Group LLC
Customer service email: questions@stilgrace.com
Operations & warehouse address:
917 W 5th St
Charlotte, NC 28202
United States