Have a question about your order, a piece of jewelry, shipping, payments, returns, or refunds? Find our contact information and helpful resources below.
For inquiries about an existing order, please include your order number where possible.
How We Can Help
Explore these topics for helpful information, or contact our customer support team if you need assistance with a specific order.
Orders & Tracking
Order status, tracking information, delivery updates, and delayed parcels.
Shipping & Delivery
Shipping coverage, costs, processing times, and delivery estimates.
Returns & Refunds
Return eligibility, international return shipping, and refund processing.
Payment Methods
Accepted payment cards, digital wallets, and checkout questions.
Privacy Requests
Questions about personal information and applicable privacy rights.
Useful Shopping Information
Here are some important details about shopping with STILGRACE.
Processing: 1–3 business days.
Transit: 6–12 business days.
Total estimate: 7–15 business days.
Free standard shipping on U.S. orders, with no minimum purchase.
Eligible items may be returned within 30 calendar days after delivery.
After a return is received and approved, refunds are processed to the original payment method within 5 days.
Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay, and Google Pay.
Prices are displayed in U.S. dollars (USD).
Business & Return Addresses
Our registered business address and designated customer return center serve different purposes. Both are provided below for clarity.
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614Cheyenne, Wyoming 82001
United States
This address is for registered, legal, and business correspondence. It is not a customer return address.
Customer Return Address
South Gate 1, 4th FloorSujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the confirmed customer return center. Review the Return & Refund Policy before sending an item.
Before Contacting Customer Support
Including relevant order information can help us understand and review your request more effectively.
Existing Orders
Include your order number and a brief explanation of your question. If your request concerns delivery, include tracking details where available.
Damaged, Defective, or Incorrect Items
Send your order number, a description of the issue, and photographs where reasonably helpful. These concerns are handled separately from ordinary change-of-mind returns.
Returns
Review the 30-day eligibility rules, the confirmed China return address, and return shipping responsibilities in our Return & Refund Policy. You do not need to email us simply to obtain the return address.
Privacy Requests
Email questions@stilgrace.com and indicate that your message concerns a privacy request. Please do not send payment-card passwords or full card credentials.
Helpful Pages
Find further information about our store, policies, and services.
Still Need Assistance?
If you haven't found the information you need, please contact our customer support team. We're available by email for store-related inquiries.
questions@stilgrace.com