Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how STILGRACE.COM ("STILGRACE," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit our online store, browse products, place orders, use shipment tracking, or contact us.

STILGRACE is an online jewelry store serving customers in the United States.

This policy applies to personal information processed in connection with STILGRACE.COM and related customer-service activities. Third-party payment providers and other services may also maintain their own privacy notices for processing they independently control.

2. Business Responsible for Your Information

The business operating STILGRACE.COM and responsible for its core store-related personal-information processing is Worldwide Apparel Group LLC.

The address above is our registered business address. It is not a customer return address.

3. Personal Information We Collect

The information we collect depends on how you interact with our website and which services you use.

3.1 Contact Information

When you place an order or contact us, we may collect:

• Full name
• Email address
• Billing and delivery addresses
• Telephone number if provided for an order or delivery
• Information included in customer-service messages

3.2 Order & Transaction Information

We may process information relating to:

• Products purchased or added to your cart
• Order numbers and order dates
• Order value, taxes, and applicable charges
• Selected payment method and payment status
• Shipping and delivery details
• Returns, refunds, and order-related requests

3.3 Payment Information

When you complete a purchase, payment information is processed through Shopify Payments and the applicable payment systems used at checkout.

Depending on the payment method, information such as payment authorization, transaction identifiers, payment status, and limited payment-method details may be made available for order administration, refunds, and payment-related support.

Full payment credentials and other sensitive payment information are handled in accordance with the relevant payment provider's processes.

3.4 Website & Device Information

When you browse STILGRACE.COM, technical and usage information may be collected through the website and its active services.

• IP address
• Browser type and device information
• Pages viewed and navigation events
• Referring pages and website interactions
• Cookie and similar technology identifiers
• Approximate location derived from technical data
• Session and transaction-related events

3.5 Shipment & Tracking Information

When an order is prepared or shipped, we may process delivery and tracking information, including shipment status, tracking numbers, carrier events, and other information needed to provide shipment updates.

3.6 Customer Communications

When you contact our customer-service email or another available support channel, we may process the information you provide and our correspondence with you to respond to your inquiry.

4. Where Personal Information Comes From

We may obtain personal information from the following sources:

• Directly from you: when you place an order, complete checkout, or contact us.
• Automatically through the website: when your device interacts with STILGRACE.COM and its enabled technologies.
• Payment and commerce providers: when payment status, transaction, or checkout-related information is supplied to help administer orders.
• Shipping and tracking services: when shipment or delivery events become available.
• Analytics and advertising services: when relevant usage or advertising events are processed through our enabled integrations.

5. How We Use Personal Information

5.1 Orders & Checkout

We use the information necessary to administer purchases, confirm orders, arrange payment processing, and manage order records.

5.2 Fulfillment & Delivery

We use relevant order and delivery information to arrange shipments, provide tracking details, investigate delivery issues, and respond to shipping questions.

5.3 Returns & Refunds

Information relating to purchases, payments, and customer requests may be used to review return eligibility, handle approved returns, and administer refunds.

5.4 Customer Service

We use customer communications and relevant order details to answer questions, address complaints, and provide support.

5.5 Website Operation & Security

Technical information may be used to operate our online store, maintain website functionality, investigate technical issues, and detect or prevent potentially fraudulent or unauthorized activity.

5.6 Analytics & Website Improvement

We use Google Analytics and relevant website data to understand website activity, measure store performance, and improve the shopping experience.

5.7 Advertising & Attribution

We use Google Ads and Wetracked.io for applicable advertising measurement, conversion tracking, and attribution activities.

Depending on the features enabled and applicable privacy settings, advertising-related information may also be used to evaluate campaigns or support personalized or targeted advertising.

Processing for advertising is subject to applicable privacy requirements and available customer choices.

5.8 Legal Compliance

We may process and retain information where reasonably necessary to comply with applicable legal obligations, maintain business records, address disputes, or establish, exercise, or defend legal claims.

6. Service Providers & Technologies

STILGRACE uses the following confirmed platforms and services in connection with the operation of the online store.

Information may also be disclosed to relevant shipping carriers, payment networks, and professional service providers when necessary for the actual transaction, delivery, or legal purpose involved.

The listed providers may process information under their own applicable privacy terms, service agreements, or data-processing arrangements.

7. Cookies & Similar Technologies

STILGRACE.COM uses cookies and similar technologies in connection with website functionality, analytics, and advertising measurement.

Essential Technologies

Certain technologies support core website functions, including shopping-cart functionality, checkout, and website security.

Analytics Technologies

Google Analytics may use cookies or related identifiers to measure website interactions, subject to the relevant implementation and privacy settings.

Advertising & Attribution Technologies

Google Ads and Wetracked.io may process relevant interaction, advertising, and conversion information to measure advertising performance.

Depending on the actual configuration, advertising technologies may involve cookies, pixels, conversion events, or related identifiers.

Managing Your Preferences

Depending on your location and the controls available on the website, you may be able to manage non-essential cookies or related processing through our privacy controls.

You can also manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

For more information, please review our Cookie Policy.

8. Sharing of Personal Information

We may disclose personal information to service providers and other relevant recipients where reasonably necessary for the purposes described in this policy.

Categories of recipients may include:

• Ecommerce infrastructure and hosting service providers.
• Payment processors and relevant payment networks.
• Shipping carriers and shipment-tracking services.
• Website analytics providers.
• Advertising and conversion-attribution providers.
• Professional advisers or authorities where a lawful reason requires disclosure.

Sale, Sharing & Targeted Advertising

Certain advertising, analytics, and data-sharing activities may qualify as the "sale" or "sharing" of personal information, or as "targeted advertising," under applicable U.S. state privacy laws, even where information is not sold for money.

Depending on the technologies enabled on our store, information about website interactions and purchase-related events may be processed for relevant advertising and measurement purposes.

Where applicable law grants a right to opt out, customers may exercise that right through the applicable privacy choice mechanism or by contacting us.

You can visit our Your Privacy Choices page for available data-sharing controls.

You may also send an opt-out request to questions@stilgrace.com.

9. Customer Communications

We may use your email address to send communications necessary to administer an order or respond to a customer service request.

Such communications may include order confirmations, payment-related updates, shipment information, return or refund correspondence, and replies to your inquiries.

Any promotional email activity, if introduced or enabled, must be carried out in accordance with applicable marketing laws and available unsubscribe rights.

Service-related messages required for an existing order may continue even when a customer does not wish to receive promotional communications.

10. International Processing of Information

STILGRACE serves customers in the United States. However, personal information may be processed, accessed, or stored in other countries through the service providers and operational arrangements used to administer the store.

For example, international order fulfillment, shipment tracking, return handling, or provider infrastructure may require certain information to be processed outside the customer's home state or country.

The information involved depends on the relevant service and may include order details, contact information, delivery information, or shipment status.

Where applicable law requires safeguards or other conditions for international processing, those requirements apply.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Relevant considerations include:

• The time needed to complete an order and delivery.
• Return, refund, and customer-service requirements.
• Accounting, tax, and recordkeeping obligations.
• Fraud prevention, security, and dispute resolution.
• The applicable retention settings of service providers.

Different categories of information may be retained for different periods. When information is no longer reasonably required, it should be deleted or otherwise handled in accordance with applicable law and operational requirements.

12. Information Security

We use Shopify and relevant service providers to support the operation of our store and processing of customer information.

We take reasonable steps appropriate to our operations to protect personal information against unauthorized access, misuse, or disclosure.

No internet-based service, transmission, or storage method can be guaranteed to be completely secure.

Customers should avoid sending full card numbers, security codes, passwords, or other sensitive credentials through ordinary email.

13. Your Privacy Rights

Depending on your state of residence, applicable privacy law, and the circumstances of your request, you may have rights concerning your personal information.

How to Submit a Privacy Request

To submit a request, contact us at questions@stilgrace.com and explain which privacy right you wish to exercise.

We may need to verify your identity or authority before fulfilling certain requests.

We will respond within the timeframes required by applicable law. Certain requests may be subject to lawful limitations or exceptions.

Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may request information reasonably necessary to verify the agent's authority and the applicable request.

Appealing a Decision

If applicable law provides an appeal right and your privacy request is denied, you may contact us at the email address above and state that you wish to appeal the decision.

Where required by law, we will explain the outcome of the appeal and provide information about further available remedies, including contacting the appropriate state regulator.

14. Children's Privacy

STILGRACE is an online jewelry store intended for a general consumer audience and is not directed to children under 13.

We do not knowingly solicit personal information directly from children under 13 through our online store.

If you believe a child has provided us with personal information in circumstances that require parental consent or deletion under applicable law, please contact us.

We will review the matter and take appropriate action as required by law.

Additional privacy protections for minors may apply under relevant state law.

15. Automated Processing & Measurement

Some website operations, analytics, advertising measurement, and security-related processes may involve automated processing of data.

These activities may include the automated recording of website interactions, purchase events, attribution data, or transaction-related technical signals.

Where applicable law gives customers rights relating to certain forms of automated decision-making or profiling, those rights will be respected.

16. Third-Party Websites & Services

Our website may contain links to third-party websites or services, including payment providers or other external resources.

Their privacy practices may differ from ours. We encourage customers to review the relevant third-party privacy notices before providing information directly to those services.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, service providers, technologies, or applicable legal requirements.

When we update the policy, we will publish the revised version on STILGRACE.COM and update the date shown at the top.

Where applicable law requires additional notice or another action before particular processing changes, we will comply with those requirements.

18. Privacy Contact & Business Information

For privacy questions, requests, or concerns regarding this policy, you may contact:

Please include enough information for us to understand your privacy-related request. Do not include full payment-card credentials or unnecessary sensitive personal information.