Privacy policy
Last updated: September 8, 2026
This Privacy Policy explains how STILGRACE collects, uses, discloses, and protects personal information when you visit STILGRACE.COM, place an order, contact us, sign up for marketing communications, track an order, or otherwise interact with our online store.
STILGRACE is operated by Worldwide Apparel Group LLC.
For privacy questions or requests, contact:
Email: questions@stilgrace.com
Website: STILGRACE.COM
1. Personal Information We Collect
Depending on how you interact with STILGRACE, we may collect the following categories of personal information.
Contact information
This may include:
- name;
- email address;
- billing address;
- shipping address; and
- other contact details you choose to provide.
Order and transaction information
This may include:
- products purchased;
- order number;
- order value;
- order status;
- shipping information;
- refund or return information; and
- transaction-related records.
Payment information
Payments are processed through payment providers such as Shopify Payments.
Payment providers may process information such as your payment card details, billing information, transaction information, fraud-prevention information, and payment authorization data.
STILGRACE does not need to directly store your complete payment card details in order to process normal Shopify Payments transactions.
Device and technical information
When you use STILGRACE.COM, we and our service providers may automatically receive information such as:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location derived from technical information;
- cookie identifiers;
- advertising identifiers where applicable;
- pages viewed;
- referring pages or websites;
- date and time of visits;
- interactions with the website; and
- other technical or usage information.
Marketing and communication information
If you subscribe to marketing communications or interact with our marketing, we may process:
- email address;
- subscription status;
- email engagement;
- campaign interaction;
- shopping activity;
- product interest; and
- marketing preferences.
Customer-support information
If you contact us, we may collect:
- your contact details;
- order information;
- the contents of your message;
- attachments you choose to provide; and
- information necessary to investigate or respond to your request.
Shipment and tracking information
When you track an order, information may include:
- order number;
- tracking number;
- carrier information;
- shipment status;
- delivery events; and
- other information relating to fulfillment and delivery.
2. How We Collect Information
We may collect personal information:
- directly from you;
- automatically when you use our website;
- when you place an order;
- when you contact customer support;
- when you subscribe to marketing;
- from payment and commerce providers;
- from shipping and tracking providers;
- from analytics and advertising technologies; and
- from other service providers used to operate STILGRACE.
3. How We Use Personal Information
We may use personal information to:
Process orders
Including to:
- accept and process purchases;
- verify transactions;
- arrange fulfillment;
- provide shipping information;
- process returns and refunds;
- communicate about orders; and
- maintain transaction records.
Operate STILGRACE.COM
Including to:
- provide the storefront;
- maintain website functionality;
- provide shopping-cart and checkout functionality;
- troubleshoot technical issues;
- maintain website security; and
- improve the customer experience.
Provide customer service
Including to:
- answer questions;
- investigate complaints;
- resolve delivery issues;
- assist with returns;
- handle refund requests; and
- maintain records of customer communications.
Analytics and performance
We use analytics tools to understand how visitors interact with STILGRACE.COM.
This may include measuring:
- visits;
- page views;
- traffic sources;
- product interactions;
- checkout activity;
- conversions; and
- general website performance.
Advertising and attribution
We may use advertising and attribution tools to:
- measure advertising effectiveness;
- understand which marketing channels lead to visits or purchases;
- measure conversions;
- create or improve advertising audiences where applicable;
- show advertising that may be more relevant; and
- evaluate marketing campaign performance.
Depending on the technology used and applicable state law, some advertising-related disclosures of personal information may be considered selling, sharing, or processing for targeted advertising, even where STILGRACE does not receive money in exchange for the personal information.
Marketing communications
If you subscribe to marketing, we may use your information to send:
- promotional emails;
- product announcements;
- store updates;
- abandoned-cart or browsing communications where enabled; and
- other marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications about an order.
Security and fraud prevention
We may process information to:
- detect suspicious activity;
- prevent fraud;
- protect accounts and transactions;
- enforce our policies;
- protect STILGRACE and our customers; and
- comply with applicable legal obligations.
Legal and regulatory purposes
We may process or retain information where reasonably necessary to:
- comply with applicable law;
- respond to lawful requests;
- establish or defend legal claims;
- maintain tax or accounting records; and
- meet other legal obligations.
4. Cookies and Similar Technologies
STILGRACE and our service providers may use technologies such as:
- cookies;
- pixels;
- tags;
- local storage;
- advertising identifiers; and
- similar technologies.
These technologies may be used for:
- essential website functionality;
- cart and checkout functionality;
- website security;
- analytics;
- performance measurement;
- advertising measurement;
- attribution;
- marketing; and
- remembering preferences.
Some cookies are necessary for the website to function properly. Other technologies may be used for analytics or advertising purposes.
Your browser may allow you to block or delete cookies. Blocking certain cookies may affect parts of STILGRACE.COM.
Where privacy controls are made available on STILGRACE.COM, you may also use those controls to manage eligible data-collection or sharing preferences.
A dedicated Cookie Policy on STILGRACE.COM explains these technologies in more detail.
5. Service Providers and Technology Partners
We use third-party providers to operate STILGRACE.
The providers currently used for material customer-data, analytics, advertising, marketing, support, or tracking functions include the following.
Shopify
Shopify provides the ecommerce platform and infrastructure used to operate STILGRACE.COM.
Shopify may process information relating to:
- website visitors;
- customers;
- orders;
- transactions;
- devices;
- browsing activity;
- checkout; and
- store interactions.
Shopify Payments
Shopify Payments is used for payment processing and related payment services.
It may process payment, billing, transaction, fraud-prevention, and authorization information.
Google Analytics
We use Google Analytics to understand website traffic and how customers interact with STILGRACE.COM.
Google Analytics may process device, browser, usage, cookie, IP, and interaction information for analytics and measurement purposes.
Google Ads
We use Google Ads for advertising and advertising measurement.
Depending on the features being used, Google may process information relating to:
- website visits;
- advertising interactions;
- conversions;
- cookies;
- device identifiers; and
- other advertising or measurement information.
Klaviyo
We use Klaviyo for email marketing and customer communications.
Klaviyo may process information such as:
- name;
- email address;
- shopping activity;
- marketing preferences;
- email engagement;
- order information; and
- website interaction data where applicable.
Omnisend
We use Omnisend for marketing and customer communication functions.
Omnisend may process information including:
- contact details;
- subscription information;
- order activity;
- campaign engagement; and
- marketing-related customer information.
Wetracked.io
We use Wetracked.io for attribution and conversion tracking.
It may process technical, advertising, transaction, and conversion-related information to help us understand the performance of our marketing channels.
Help Scout
We use Help Scout to manage customer-service communications.
Help Scout may process information such as:
- your name;
- email address;
- messages;
- order information; and
- information you provide when requesting assistance.
Track123
We use Track123 to provide order and shipment tracking functionality.
Track123 may process information relating to:
- orders;
- tracking numbers;
- shipment status;
- delivery events; and
- other logistics information needed to provide tracking services.
6. When We Disclose Personal Information
We may disclose personal information to:
- ecommerce and hosting providers;
- payment processors;
- fulfillment and shipping providers;
- order-tracking providers;
- analytics providers;
- advertising and attribution providers;
- marketing providers;
- customer-support providers;
- fraud and security providers;
- professional advisers;
- regulators or authorities where legally required; and
- another entity involved in a legitimate business transaction such as a merger, acquisition, financing, or sale of relevant business assets.
We disclose only information reasonably relevant to the purpose for which the provider or recipient is involved.
7. Sale, Sharing and Targeted Advertising
STILGRACE does not sell personal information for monetary payment as a standalone business activity.
However, some uses of advertising, analytics, cookies, pixels, attribution technology, or advertising partners may be considered a sale, sharing, or processing for targeted advertising under certain U.S. state privacy laws.
Where an applicable law gives you the right to opt out of such processing, you may exercise that right using any applicable privacy controls made available on STILGRACE.COM or by contacting:
Whether a particular state privacy law applies to STILGRACE depends on the requirements and applicability thresholds of that law.
8. Marketing Choices
You may unsubscribe from marketing emails at any time by selecting the unsubscribe option included in the message.
We may continue to send non-marketing communications that are necessary for an existing transaction or customer-service matter, such as:
- order confirmations;
- shipping notifications;
- refund information;
- account or security messages; and
- responses to your customer-service requests.
9. U.S. State Privacy Rights
Depending on where you live and whether an applicable state privacy law applies to STILGRACE, you may have certain rights concerning your personal information.
These may include the right to:
- confirm whether we process your personal information;
- request access to personal information;
- request information about categories of personal information collected;
- request correction of inaccurate information;
- request deletion of certain personal information;
- obtain a portable copy of certain information;
- opt out of certain sales or sharing of personal information;
- opt out of targeted advertising;
- limit certain uses of sensitive personal information where applicable;
- appeal certain decisions concerning a privacy request where applicable; and
- exercise privacy rights without unlawful discrimination.
These rights are subject to the scope, exceptions, eligibility requirements, and applicability thresholds of the relevant law.
10. California Privacy Rights
If the California Consumer Privacy Act, as amended, applies to STILGRACE and to your information, California residents may have rights including:
- the right to know;
- the right to access;
- the right to request deletion;
- the right to request correction;
- the right to opt out of qualifying sale or sharing;
- the right to limit certain uses and disclosures of sensitive personal information where applicable; and
- the right not to receive discriminatory treatment for exercising applicable privacy rights.
California law may also recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control, where legally applicable.
Nothing in this section is intended to imply that every provision of the CCPA applies to STILGRACE regardless of statutory applicability thresholds.
11. Exercising Your Privacy Rights
To submit a privacy request, contact:
Please clearly state the type of privacy request you wish to make.
We may need to verify your identity before completing certain requests. Verification information will be limited to what is reasonably necessary for the request and applicable legal requirements.
Where permitted by law, an authorized agent may submit certain requests on your behalf. We may require appropriate evidence showing that the agent is authorized to act for you.
We will respond within the period required by applicable law where that law applies.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide products and services;
- maintain order and transaction records;
- provide customer support;
- handle returns, refunds, and disputes;
- prevent fraud;
- maintain security;
- comply with accounting, tax, and legal requirements; and
- establish, exercise, or defend legal claims.
Different categories of information may be retained for different periods.
When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
13. Data Security
We and our service providers use administrative, organizational, and technical measures intended to protect personal information against:
- unauthorized access;
- unauthorized disclosure;
- loss;
- misuse;
- alteration; and
- destruction.
No website, transmission method, database, or storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect passwords, devices, and account information.
14. International Processing
Our service providers may operate in or process information from locations in the United States and other countries.
As a result, personal information may be transferred to or processed in jurisdictions different from the location where you live.
Where applicable legal requirements govern such transfers, appropriate measures will be used as required.
15. Children’s Privacy
STILGRACE.COM is not directed to children under 13 years of age.
We do not knowingly seek to collect personal information directly from children under 13.
If you believe a child has provided personal information to us in circumstances where it should not have been collected, contact questions@stilgrace.com so the matter can be reviewed.
16. Third-Party Websites
STILGRACE.COM may contain links to websites or services operated by other parties.
Their privacy practices are governed by their own policies.
STILGRACE is not responsible for the independent privacy practices of unrelated third-party websites merely because STILGRACE.COM contains a link to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy when:
- our business practices change;
- service providers change;
- privacy requirements change;
- new features are introduced; or
- an update is otherwise reasonably necessary.
The latest version will be published on STILGRACE.COM with an updated revision date.
Material changes will be communicated in an appropriate manner where required.
18. Contact Us
For questions concerning this Privacy Policy, our privacy practices, or a privacy-rights request, contact:
STILGRACE
Operated by Worldwide Apparel Group LLC
Email: questions@stilgrace.com
Website: STILGRACE.COM