Terms of Service

1. Overview & Acceptance of Terms

Welcome to STILGRACE.COM, an online jewelry store serving customers in the United States.

These Terms of Service ("Terms") govern the use of our website and purchases made through STILGRACE.COM. References to "STILGRACE," "we," "us," and "our" refer to Worldwide Apparel Group LLC, the business operating the store.

By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law. When placing an order, you are also subject to the terms and policies applicable to that purchase.

If you do not agree with these Terms, please do not use the website or place an order.

Nothing in these Terms removes or restricts consumer rights that cannot lawfully be waived.

2. Seller & Business Information

STILGRACE.COM is operated by Worldwide Apparel Group LLC, the contracting seller for purchases made through the store.

Customer Service: questions@stilgrace.com

Website: STILGRACE.COM

3. Use of the Website

You agree to use STILGRACE.COM only for lawful purposes and in a manner that does not interfere with the website's operation or the rights of others.

When placing an order, you must have the legal capacity to enter into a purchase contract, or have any consent required under applicable law.

You agree to provide accurate information when ordering, including necessary contact, payment, and delivery details.

You must not attempt to gain unauthorized access to the website, interfere with its security, or use it for fraudulent activity.

4. Products & Product Information

STILGRACE offers jewelry through its online store. Product availability, prices, variations, materials, dimensions, and other characteristics may differ between items.

Customers should review the applicable product descriptions, photographs, options, and information before placing an order.

We aim to display product information accurately and clearly.

Small perceived differences in color or appearance may occur due to screen settings, brightness, or photography.

These normal display differences do not permit products to materially differ from their descriptions.

Material composition, sizing, and other product-specific characteristics should be assessed using the information supplied on the relevant product page.

We do not make a universal claim that all STILGRACE jewelry is hypoallergenic, made from the same materials, or suitable for every customer.

5. Pricing, Currency & Applicable Charges

Prices displayed on STILGRACE.COM are stated in United States Dollars (USD), unless another currency is expressly shown during checkout.

The amount payable for an order, including applicable taxes and other disclosed charges, will be presented at checkout before the purchase is submitted.

We currently offer free standard shipping for eligible orders delivered within the United States, with no minimum order value.

Product prices and promotional offers may change over time. Changes do not retroactively increase the agreed price of an accepted order.

If your payment account uses a currency other than USD, your bank or payment provider may apply conversion rates or transaction fees determined by that institution.

6. Ordering Process

To place an order, select the jewelry you wish to purchase, choose any applicable product options, add the item to your cart, and proceed through checkout.

Before submitting your purchase, you can review the selected products, quantities, delivery information, payment method, and order total.

By submitting an order, you make an offer to purchase the selected products under the conditions presented at checkout and these Terms.

Following submission, you should receive an order confirmation at the email address provided during checkout.

Please retain your confirmation and order number for future reference.

7. Order Acceptance & Availability

Orders are subject to product availability, payment authorization, and reasonable order-verification procedures.

An automated acknowledgment that an order was submitted does not by itself guarantee acceptance or shipment.

We may decline or cancel an order before fulfillment where there is a legitimate reason, including:

• A product being unavailable.
• Failure of payment authorization.
• An obvious pricing or product-listing error.
• Suspected fraud or unauthorized transactions.
• An unsupported or undeliverable address.
• Other lawful circumstances preventing fulfillment.

If we cancel an order after collecting payment, we will refund the amount paid for the cancelled goods to the original payment method.

Any order cancellation and refund will be handled in accordance with applicable law.

8. Accepted Payment Methods

STILGRACE accepts the following confirmed payment methods:

Wallet and express-checkout options may depend on the customer's device, browser, and transaction eligibility.

Available payment options are displayed during checkout before the order is completed.

Payments are processed through Shopify Payments and the relevant payment services used for the transaction.

Payment methods may be subject to authorization and verification by financial institutions or payment providers.

For additional information, please review our Payment Methods page.

9. Shipping & Delivery

STILGRACE currently accepts orders for delivery within the United States.

Our standard estimated delivery times are:

Order Cutoff Time

Our standard order cutoff is 5:00 PM (17:00), GMT -05:00, Eastern Standard Time (EST), Monday through Friday, excluding applicable public holidays.

This is a fixed GMT -05:00 time offset and does not automatically change for daylight saving time.

Orders placed after the cutoff or on non-business days enter the processing schedule on the next applicable business day.

Estimated Delivery Time

Business days are Monday through Friday, excluding applicable public holidays.

Delivery timeframes are estimates rather than guaranteed arrival dates. Carrier disruptions, weather, address errors, and other circumstances may affect delivery.

Nothing in this section limits rights or remedies available to customers under applicable law for delayed or undelivered orders.

Order Tracking

Where tracking is available, shipment details are provided after dispatch.

You may also visit our Order Tracking page to check the latest available shipment status.

Full delivery information is available in our Shipping & Delivery Policy.

10. Order Changes & Cancellations

If you wish to change or cancel an order, please contact us as soon as possible at questions@stilgrace.com.

We will attempt to accommodate the request if the order has not progressed beyond the stage at which changes or cancellation are operationally possible.

Once fulfillment or dispatch has begun, changes and cancellation may no longer be possible.

If cancellation cannot be completed, the customer may still be eligible for a return after delivery under our Return & Refund Policy.

This provision does not limit cancellation or other remedies required by applicable law.

11. Returns & Refunds

STILGRACE offers a 30-calendar-day return period for eligible products, beginning on the date of delivery.

For a standard change-of-mind return, jewelry should be unused, unworn, and returned in the condition received, subject to the eligibility requirements in our Return & Refund Policy.

Customers are responsible for the direct cost of ordinary change-of-mind return shipping.

Our designated customer return center is located in China. International return shipping costs can vary depending on the carrier, parcel weight, dimensions, and shipping service.

Confirmed Return Center Address

Refund Processing

Once a return has been received and approved, the applicable refund will be processed to the original payment method within 5 days.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Different refund or return arrangements may apply where required by law.

12. Damaged, Defective & Incorrect Products

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact our customer support team.

To help us investigate the issue, provide your order number, a description of the problem, and photographs where reasonably useful.

We will review the circumstances and provide an appropriate remedy in accordance with applicable law.

The requirements for ordinary change-of-mind returns do not automatically apply to defective, damaged, incorrect, or materially misdescribed goods.

Customers will not be required to bear return shipping costs that are legally our responsibility.

Nothing in these Terms excludes or limits any rights customers may have under applicable consumer protection or product laws.

13. Product Warranties & Consumer Rights

Product warranties or additional guarantees, if offered for a particular item, will be described in the relevant product information or applicable written warranty.

These Terms do not create a separate, store-wide commercial warranty for every product.

Any applicable statutory consumer protections remain in effect regardless of whether a commercial warranty is offered.

14. Customer Complaints & Support

If you have a concern about a purchase, please contact us using the details provided in these Terms.

When possible, include your order number and a clear description of the issue.

We will review the information provided and respond as appropriate to the circumstances.

Customers retain the right to pursue any remedies available under applicable law.

15. Intellectual Property

The STILGRACE website may contain text, graphics, photographs, logos, page designs, and other materials protected by intellectual property laws.

Rights in such materials belong to their respective owners or lawful licensors.

You may use the website for personal shopping and other lawful purposes.

These Terms do not grant permission to reproduce, commercially distribute, or otherwise exploit protected website content without authorization or another lawful basis.

16. Website Availability & Information

We aim to maintain accurate information and a functional shopping experience.

From time to time, website functions may be interrupted due to maintenance, technical issues, or circumstances outside our reasonable control.

We may correct inaccurate website content or update product listings when reasonably necessary.

Such corrections do not remove rights relating to accepted purchases or remedies required by applicable law.

17. Liability & Legal Limitations

To the extent permitted by applicable law, we are not responsible for losses caused solely by events outside our reasonable control where we have no legal responsibility for those losses.

The website and its services may be affected by interruptions, third-party network problems, or similar events.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury, defective products, breach of legally required duties, or other matters where liability cannot lawfully be excluded or limited.

Nothing in this section limits statutory rights to remedies for goods that are defective, not delivered, or materially different from their description.

18. Events Outside Reasonable Control

Certain events outside our reasonable control may affect the operation of our store or the fulfillment of an order.

Examples may include major transportation disruption, severe weather, natural disasters, or other significant events affecting logistics or delivery networks.

Where such an event affects an order, we will assess the circumstances and handle the matter in accordance with applicable law.

This section does not remove any legally required cancellation, refund, or delivery remedy.

19. Third-Party Services & Links

STILGRACE uses third-party services for functions such as ecommerce, payments, analytics, advertising measurement, and order tracking.

The store currently uses Shopify, Shopify Payments, Google Analytics, Google Ads, Wetracked.io, and Track123 for applicable functions.

Third-party services may have their own applicable terms and privacy policies.

Our use of third-party services does not automatically remove obligations owed by STILGRACE as the seller of products purchased through our store.

20. Privacy & Personal Information

We process personal information in connection with website operation, customer support, orders, payments, shipping, and other applicable store functions.

Details about personal information, relevant service providers, and available privacy rights are described in our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

Where applicable, customers may use our Your Privacy Choices page to access available privacy preferences and data-sharing controls.

21. Governing Law & Disputes

These Terms are governed by the applicable laws of the United States and, where a state-law rule applies, the laws of Wyoming, subject to applicable conflict-of-law rules and mandatory consumer protections.

Nothing in these Terms deprives a consumer of protections that apply under mandatory laws of their state or other applicable jurisdiction.

If a dispute arises, customers are encouraged to contact us first so we can attempt to resolve the matter.

If a dispute cannot be resolved informally, the parties retain their rights to pursue lawful remedies through courts or other procedures available under applicable law.

These Terms do not impose mandatory private arbitration or waive applicable rights to seek relief in court.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be treated accordingly to the extent required by law.

The remaining provisions will continue to apply to the extent they can lawfully remain effective.

23. Changes to These Terms

We may revise these Terms to reflect changes in our operations, website functionality, policies, or applicable legal requirements.

The current version will be published on STILGRACE.COM with an updated revision date.

Updated Terms will not retroactively remove contractual or statutory rights relating to an existing purchase.

Where applicable law requires advance notice or another procedure for a particular change, those requirements will apply.

24. Related Store Policies

These Terms should be read together with the policies and information applicable to purchases through STILGRACE.COM.

Where applicable mandatory law conflicts with any provision in these Terms or policies, the mandatory legal requirement prevails.

25. Contact Information

If you have questions about these Terms, an order, a payment, shipping, or another store-related matter, please contact us.