Refund policy
Last updated: September 9, 2026
At STILGRACE, we want you to have clear information about returns and refunds before you place an order. This policy explains when a return can be made, where returns must be sent, who is responsible for return shipping, and how refunds are handled.
STILGRACE is operated by Worldwide Apparel Group LLC.
30-Day Return Period
You may return an eligible item within 30 calendar days after receiving your order.
To be eligible for a standard change-of-mind return, the item should be:
- unused and unworn;
- in the same condition in which it was received;
- returned with its original packaging, where reasonably possible; and
- returned with any accessories or other items originally supplied with the product.
Please handle jewelry carefully while deciding whether to keep it. Items that show clear signs of wear, alteration, misuse, or customer-caused damage may not qualify for a full refund.
Return Center Address
Returns must be sent only to our designated return centre:
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the return centre only. It is not the registered office, headquarters, retail store, warehouse, or shipping origin.
Do not send returns to the Cheyenne registered / legal address or to the Charlotte operations and warehouse address.
Our return centre is located in China. The cost of returning an item can therefore vary depending on your location, carrier, parcel size, and parcel weight.
The return address is provided here upfront. You do not need to contact customer service simply to obtain the return address.
If you need assistance before sending your return, you may contact us through the Contact page on STILGRACE.COM.
Return Shipping Costs
For a standard return because you changed your mind, you are responsible for the direct cost of returning the item.
We recommend using a reliable shipping service with tracking and keeping your shipping receipt or other proof of shipment until your return has been completed.
If the item you received is defective, damaged, incorrect, or otherwise not what you ordered, please contact us before arranging the return. Where the problem is attributable to us, we will provide an appropriate remedy and will not require you to bear return costs that are our responsibility.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us through our Contact page and provide your order information together with a description of the issue.
Photos may be requested where reasonably necessary to understand damage or an incorrect item, but they are not used to restrict any rights or remedies that may apply to you.
Depending on the circumstances, an appropriate solution may include a replacement, refund, or another remedy available under applicable law.
How to Make a Return
To return an eligible item:
- Make sure the return is initiated within 30 calendar days after delivery.
- Pack the item securely.
- Include sufficient order information so the return can be identified.
- Send the parcel to the return address stated above.
- Keep your proof of shipment until the return has been processed.
You may contact us through our Contact page if you need help identifying your order or arranging your return.
Refunds
Once a returned item has been received, it will be reviewed to confirm that the return meets the conditions of this policy.
If the return is approved, the applicable refund will be issued to the original payment method without unreasonable delay.
After a refund has been initiated, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. This processing period is outside STILGRACE's direct control.
Original Shipping Charges
Any shipping charge originally paid for the order is not automatically refundable for a voluntary change-of-mind return, except where required by applicable law or where the return results from an error attributable to STILGRACE.
Partial or Reduced Refunds
A refund may be reduced where an item has been returned in a condition that goes materially beyond what is reasonably necessary to inspect it, including where the item has been worn, altered, damaged, or returned incomplete.
Any reduction will be based on the actual condition and circumstances of the returned item.
Orders That Do Not Arrive
If your order does not arrive within the applicable delivery timeframe, please contact us through the Contact page on STILGRACE.COM.
We will review the shipment and provide an appropriate solution. Where an order cannot be delivered and a refund is due, the applicable amount will be refunded in accordance with applicable law.
Refunds for Canceled or Unavailable Orders
If STILGRACE is unable to fulfill an order and the order must be canceled, amounts that must be refunded will be returned using the applicable original payment method.
Consumer Rights
This 30-day return policy is a commercial return policy provided by STILGRACE.
Nothing in this policy limits any non-waivable consumer rights or remedies that may apply under federal, state, or other applicable law, including rights relating to goods that are defective, incorrectly supplied, materially misdescribed, or not delivered as agreed.
Contact
If you have questions about a return, refund, damaged item, or an order that has not arrived, please use the Contact page on STILGRACE.COM or email questions@stilgrace.com.
Store: STILGRACE
Operator: Worldwide Apparel Group LLC
Website: STILGRACE.COM
Email: questions@stilgrace.com