Shipping policy
STILGRACE · SHIPPING INFORMATION
Our Shipping & Delivery Policy explains where we ship, how orders are processed, our delivery estimates, shipping charges, shipment tracking, and how we assist with delivery-related issues.
Last updated: October 9, 2026
PROCESSING TIME
1–3
Business days
TRANSIT TIME
6–12
Business days
TOTAL DELIVERY
7–15
Estimated business days
1. Overview
This Shipping & Delivery Policy applies to orders placed through STILGRACE.COM, an online jewelry store operated by Worldwide Apparel Group LLC.
We aim to provide customers with clear information about shipping costs, processing times, estimated delivery periods, and available shipment tracking.
Please review this policy before completing a purchase.
2. Shipping Destinations
STILGRACE currently serves customers in the United States.
Delivery is available to eligible U.S. addresses supported by our checkout and shipping services.
Customers must provide a complete and accurate shipping address when placing an order.
Available delivery options are displayed during checkout. Orders cannot be completed for destinations that are not supported by our shipping configuration.
3. Shipping Costs
STILGRACE offers free standard shipping for orders delivered within the United States.
STANDARD SHIPPING
Shipping destination
United States
Standard shipping charge
Free
Minimum order requirement
None
There is no minimum purchase amount required to qualify for free standard shipping.
The applicable order total, including taxes and any other charges required for the transaction, is shown during checkout before the order is submitted.
4. Order Cutoff Time
Our confirmed daily order cutoff time is:
ORDER PROCESSING CUTOFF
Cutoff time
5:00 PM (17:00)
Time zone
GMT−05:00 (EST)
Processing business days
Monday–Friday
Orders placed before the cutoff on an applicable business day enter the regular processing schedule.
Orders placed after the cutoff, on weekends, or on applicable public holidays enter the processing schedule on the next business day.
Time zone clarification: The order cutoff is based on GMT−05:00, Eastern Standard Time (EST). This is a fixed offset and does not automatically change during daylight saving time.
5. Order Processing Time
Our estimated order processing time is 1–3 business days.
Processing includes the activities required to prepare an order for shipment.
Processing time is separate from the shipping transit period.
Once an order has been dispatched, its transit period begins.
Orders are not necessarily dispatched on the same day they are placed.
6. Shipping Transit Time
The estimated transit time for standard U.S. deliveries is 6–12 business days after dispatch.
Transit time refers to the estimated period between shipment dispatch and delivery.
Actual carrier performance may vary based on destination, delivery conditions, and circumstances affecting the shipment.
7. Total Estimated Delivery Time
Our standard estimated total delivery period is 7–15 business days.
DELIVERY TIME BREAKDOWN
Processing / handling
1–3 business days
Transit
6–12 business days
Total estimated delivery
7–15 business days
Business days are Monday through Friday, excluding applicable public holidays.
Processing and transit times are estimates and not guaranteed arrival dates.
The estimated delivery period does not include non-business days where the relevant processing or delivery service does not operate.
Delivery estimate: The total timeframe combines the estimated processing period and estimated transit period. The actual arrival date may vary. Applicable consumer rights relating to delayed or undelivered orders remain unaffected.
8. Order Tracking
Tracking information is provided when it becomes available after an order has been dispatched.
Shipment tracking may include carrier updates, shipment events, and available delivery-status information.
Tracking events may not appear immediately after shipment. Some carriers require time to record or publish their initial tracking updates.
Track Your Order
Visit our tracking page to view the latest available shipping information for your order.
If tracking information remains unavailable and the estimated delivery window has passed, please contact customer support for assistance.
9. Shipping Delays
We aim to process and dispatch orders within the estimated timeframes stated above.
Shipping delays may sometimes occur due to:
- Carrier or transportation disruptions
- Severe weather conditions
- Public holidays
- Incorrect or incomplete delivery information
- Unexpected logistical disruptions
- Other circumstances affecting fulfillment or delivery
If we become aware of a significant delay affecting your order, we will provide relevant information when available.
Customers may contact our support team if their order has not arrived within the estimated timeframe.
The existence of possible shipping delays does not remove any refund, cancellation, or other legal remedy required by applicable law.
10. Delivery Address Accuracy
Customers are responsible for providing accurate delivery information at checkout.
Please check the recipient's name, street address, apartment or unit number, city, state, and ZIP code.
If you notice an error after placing an order, contact us as soon as possible.
We will attempt to correct an address where operationally possible before shipment.
Once an order has entered fulfillment or has been dispatched, an address change may no longer be possible.
We will review delivery problems individually and in accordance with applicable law.
11. Failed, Missing or Undelivered Shipments
11.1 Tracking Has Stopped Updating
Tracking information may update intermittently while a parcel moves through the delivery network.
If the estimated delivery period has passed and your tracking information has not meaningfully updated, contact us with your order number.
11.2 Shipment Marked Delivered but Not Received
If your shipment is marked delivered but you cannot locate it, we recommend checking:
- The delivery location and nearby safe areas
- Household members
- Building reception or mailroom
- Parcel lockers
- Neighbors, where appropriate
If the parcel remains missing, please contact our customer support team.
11.3 Lost or Undelivered Orders
If your order is lost or cannot be delivered, please contact us with your order number and any available tracking details.
We will review the circumstances and, where appropriate, investigate with the carrier.
A suitable resolution will be provided in accordance with our obligations as the seller and applicable law.
Consumer protection: A tracking status alone does not remove legal obligations that may apply where goods are not delivered.
12. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from its product description, please contact us.
Email questions@stilgrace.com with the following information where available:
- Your order number
- A description of the issue
- Relevant photographs where reasonably useful
We will review the issue and provide an appropriate resolution under applicable law.
Damaged, defective, incorrect, or materially misdescribed products are handled separately from ordinary change-of-mind returns.
Customers will not be required to bear return costs that are legally our responsibility.
13. Returns & Refunds
STILGRACE offers a 30-calendar-day return period for eligible products, beginning on the date of delivery.
For ordinary change-of-mind returns, customers are responsible for the direct cost of return shipping.
The designated customer return center is located in Jinhua, Zhejiang, China.
CUSTOMER RETURN CENTER
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
International return shipping costs may vary depending on the carrier, parcel size, weight, and shipping service.
Once an eligible return has been received and approved, the refund is processed to the original payment method within 5 days.
Your payment provider may require additional time to reflect the refund.
For complete eligibility requirements and return instructions, please see our Return & Refund Policy.
14. Business Information
STILGRACE.COM is operated by Worldwide Apparel Group LLC, the contracting seller for purchases made through our store.
REGISTERED / LEGAL ADDRESS
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, Wyoming 82001
United States
This is our registered business address for legal and business correspondence.
The registered address is not a customer return address, product collection point, or physical retail store.
It does not identify the origin of shipments.
For further business details, see our Legal & Company Information page.
15. Changes to This Policy
We may update this Shipping & Delivery Policy to reflect changes in store operations, available shipping services, or applicable legal requirements.
The updated policy will be published on STILGRACE.COM with its revision date.
Policy updates will not retroactively remove applicable contractual or statutory rights arising from an existing order.
16. Shipping Questions & Contact
If you have a question about order processing, tracking, shipping delays, missing deliveries, or an incorrect shipping address, contact our customer support team.
Email: questions@stilgrace.com
When contacting us about an existing order, include your order number and relevant tracking information where possible.
You can also visit our Contact Us or Frequently Asked Questions pages.
STILGRACE · CUSTOMER SUPPORT
Need Help With Your Delivery?
Have a question about your order's shipping status, estimated delivery date, or tracking? Contact our customer support team.
STILGRACE
Operated by Worldwide Apparel Group LLC
STILGRACE.COM