Shipping policy
Last updated: September 9, 2026
This Shipping & Delivery Policy explains how orders placed through STILGRACE.COM are processed and delivered within the United States.
STILGRACE is operated by Worldwide Apparel Group LLC.
Where We Deliver
STILGRACE currently delivers to addresses within the United States.
Customers are responsible for entering a complete and accurate delivery address when placing an order.
Shipping Costs
Any applicable shipping charge will be clearly displayed at checkout before you complete your purchase.
No additional shipping charge will be added after an order has been placed unless you expressly agree to a change.
Order Cutoff
Our standard order cutoff is:
5:00 PM Eastern Time (ET), Monday through Friday
Orders received after the cutoff, on weekends, or on applicable public holidays begin processing on the next business day.
Processing Time
Orders are normally processed within:
1–3 business days
Processing includes preparing the order for shipment and transferring it to the applicable carrier or logistics provider.
Transit Time
After dispatch, the estimated transit time is:
6–12 business days
Transit begins once the order has been handed over for delivery.
Estimated Total Delivery Time
Our normal estimated delivery timeframe is:
7–15 business days
This consists of:
- Processing: 1–3 business days
- Transit after dispatch: 6–12 business days
- Estimated total: 7–15 business days
Business days are Monday through Friday, excluding applicable public holidays.
Delivery estimates are not guarantees. Weather, carrier disruptions, unusually high shipping volumes, address problems, or other circumstances outside the normal delivery process may occasionally affect delivery.
Tracking
When tracking is available for your shipment, tracking information will be provided after dispatch.
Tracking information may require some time to begin displaying movement after the carrier receives the parcel.
A tracking status does not change the delivery timeframe stated above.
Address Changes
Please check your delivery address carefully before submitting your order.
If you notice an error after ordering, contact us through the Contact page on STILGRACE.COM as soon as possible.
We will attempt to update the address if the order has not yet entered a stage where changes are no longer possible. We cannot guarantee that an address can be changed after processing or dispatch has begun.
STILGRACE is not responsible for delivery problems caused solely by an incorrect or incomplete address supplied by the customer, subject to any rights available under applicable law.
Delivery Attempts
Depending on the carrier and delivery location, a parcel may:
- be delivered directly to the stated address;
- be left in an appropriate delivery location;
- require another delivery attempt; or
- be held according to the carrier's normal delivery procedure.
Customers should follow any instructions provided through the applicable tracking information.
Delayed Orders
If we become aware that an order cannot be shipped within the stated timeframe, we will handle the delay in accordance with applicable law.
Where required, you will be given the option to agree to the revised shipment timing or cancel the affected order and receive the applicable refund.
You are not required to accept an indefinite shipping delay.
Lost or Missing Shipments
If tracking has stopped updating for an unusually long period or your order has not arrived within the expected delivery window, contact us through our Contact page.
We may investigate the shipment with the applicable carrier or logistics provider.
If an order is determined to be lost or cannot be delivered, we will provide an appropriate resolution in accordance with applicable law.
Marked Delivered but Not Received
If tracking shows that your parcel has been delivered but you cannot locate it, first check:
- around the delivery location;
- with household members;
- with neighbors where appropriate; and
- any reception, mailroom, parcel locker, or other designated delivery area.
If the parcel still cannot be located, contact us so that the delivery can be investigated.
Damaged During Delivery
If an order arrives damaged, please contact us through the Contact page and provide your order details together with information about the damage.
Where reasonably necessary, we may ask for photographs of the parcel or product to help investigate the issue.
Damage caused during delivery will be handled separately from an ordinary change-of-mind return.
Operations & Warehouse Address
STILGRACE uses the following operations and warehouse location:
Worldwide Apparel Group LLC
917 W 5th St
Charlotte, NC 28202
United States
This is an operations and warehouse / fulfillment address. It is not the registered / legal address and should not be treated as the customer return address.
Returns are handled according to our separate Return & Refund Policy and must be sent to the return centre stated in that policy.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
If the order has not yet been dispatched, we will attempt to stop shipment. Once an order has entered fulfillment or has been handed to the carrier, cancellation may no longer be possible and the normal return procedure may apply after delivery.
Contact
For questions regarding shipping, delivery, tracking, or an order that has not arrived, please use the Contact page on STILGRACE.COM or email questions@stilgrace.com.
Store: STILGRACE
Operator: Worldwide Apparel Group LLC
Website: STILGRACE.COM
Email: questions@stilgrace.com